• Support the daily clinical and non-clinical operations of the office by enforcing office policies and protocols and overseeing the delivery of quality dental care
• Work Accounts Receivable to a healthy status
• Present treatment and communicate financial policy along with payment options to patients
• Process insurance claims
• Represent the company’s vision and mission by encouraging the pursuit of excellence everyday
• Monitor patient satisfaction in office and via satisfaction surveys; Act with urgency to resolve any quality control issues in accordance with the patients’ needs, company policies, and regulated standards, offering feedback to the team as necessary
• Asking, encouraging and procuring Patient Reviews and Referrals
• Proactively educate patients on the importance of their oral health and recommended treatment to increase awareness and case acceptance rates
• Streamline operational procedures and implement solutions to increase office productivity and ensure optimal efficiency
• Maintain HIPAA compliance and patient confidentiality within the office
• Maintain all hygiene and safety regulations as mandated by OSHA
• Participate and lead meetings, trainings, and huddles with staff
• Audit schedules for errors and/or inconsistencies and follow-up with team to course correct as needed
• Manage the blocking/unblocking of the schedule to reflect scheduling needs and to maximize productivity and efficiency
• Manage unscheduled treatment reports and ensure patients are followed up with timely
• Create challenges to encourage and motivate the team to ensure production goals are met daily
• Maintain the appearance and functionality of the office; Follow-up on the resolution of any item(s) that need troubleshooting or repair
• Monitor supply inventory and ordering as needed; Ensure all items remain organized and properly stored
• Collaborate with HR on staffing within the office; communicate all staff tardiness, absenteeism, and coverage with HR
• Oversee day-to-day employee relations, performance, and productivity; Ensure appropriate resources, support, and training materials are created and/or made available as needed
• Conduct periodic meetings to reconnect with staff and complete annual performance evaluations
• Discipline insubordinate staff and follow protocol to submit appropriate documentation
• Provide coverage in any position within the office as needed
• All other duties as assigned

• Previous experience across all facets of front office within a dental office is required
• Knowledge of dental terminology, dental office procedures, and Practice Management Software programs
• 2- or 4-year degree in business or healthcare management or other related degree is preferred but not required
• Flexibility to work between the hours of 8am-6pm as needed
• Must be available to work Monday through Friday

• Deep knowledge and extensive experience with PPO insurance claims processing.
• Strong leadership, customer service, and organizational skills
• Excellent oral and written communication skills
• Ability to take initiative, work under pressure, and be proactive in the day-to-day operations of the office
• Ability to solve problems, provide immediate solutions, and make sound decisions independently
• Strong desire to maximize opportunities and exceed goals
• High degree of professionalism when building relationships with patients and team members
• Strong attention-to-detail and sense of urgency
• Ability to give and receive constructive criticism in a positive manner

• Competitive Compensation Based on Experience
• Career Development & Growth
• Health (90% Employer Paid Base Plan) & Dental Benefits
• Life and AD&D Insurance
• Paid Time-Off
• Holiday Pay
• 401(k)

• Represent the company’s vision and mission by encouraging the pursuit of excellence everyday
• Support the daily clinical and non-clinical operations of the office by enforcing office policies and protocols and overseeing the delivery of quality dental care
• Work Accounts Receivable to a healthy status
• Present treatment and communicate financial policy along with payment options to patients
• Process insurance claims
• Monitor patient satisfaction in office and via satisfaction surveys; Act with urgency to resolve any quality control issues in accordance with the patients’ needs, company policies, and regulated standards, offering feedback to the team as necessary
• Proactively educate patients on the importance of their oral health and recommended treatment to increase awareness and case acceptance rates
• Streamline operational procedures and implement solutions to increase office productivity and ensure optimal efficiency
• Maintain HIPAA compliance and patient confidentiality within the office
• Maintain all hygiene and safety regulations as mandated by OSHA
• Participate and lead meetings, trainings, and huddles with staff
• Audit schedules for errors and/or inconsistencies and follow-up with team to course correct as needed
• Manage the blocking/unblocking of the schedule to reflect scheduling needs and to maximize productivity and efficiency
• Manage unscheduled treatment reports and ensure patients are followed up with timely
• Create challenges to encourage and motivate the team to ensure production goals are met daily
• Maintain the appearance and functionality of the office; Follow-up on the resolution of any item(s) that need troubleshooting or repair
• Monitor supply inventory and ordering as needed; Ensure all items remain organized and properly stored
• Collaborate with HR on staffing within the office; communicate all staff tardiness, absenteeism, and coverage with HR
• Oversee day-to-day employee relations, performance, and productivity; Ensure appropriate resources, support, and training materials are created and/or made available as needed
• Conduct periodic meetings to reconnect with staff and complete annual performance evaluations
• Discipline insubordinate staff and follow protocol to submit appropriate documentation
• Provide coverage in any position within the office as needed
• All other duties as assigned

• Previous supervisory experience within a dental office is required
• Knowledge of dental terminology, dental office procedures, and Practice Management Software programs (Open Dental Experience a Plus!)
• Flexibility to work between the hours of 8am-6pm as needed
• Must be available to work Monday through Friday

• Customer / Patient service and care are paramount in this special (mainly) fee-for-service practice
• Deep knowledge and extensive experience with insurance claims processing.
• Strong leadership, customer service, and organizational skills
• Excellent oral and written communication skills
• Ability to take initiative, work under pressure, and be proactive in the day-to-day operations of the office
• Ability to solve problems, provide immediate solutions, and make sound decisions independently
• Strong desire to maximize opportunities and exceed goals
• High degree of professionalism when building relationships with patients and team members
• Strong attention-to-detail and sense of urgency
• Ability to give and receive constructive criticism in a positive manner

• Competitive Compensation Based on Experience
• Career Development & Growth
• Health (90% Employer Paid Base Plan) & Dental Benefits
• Life and AD&D Insurance
• Paid Time-Off
• Holiday Pay
• 401(k)

• Proficiency and confidence in provisional crown and bridge fabrication.
• Proficiency and confidence in treatment plan and case presentation.
• Supports patient care by preparing treatment room, patient, instruments, and materials.
• Supports patient care by welcoming, comforting, seating, and draping patients.
• Adept at pouring, trimming, and polishing study casts and fabricating aesthetically pleasing temporary restorations.
• Provides information to and educates patients by answering questions and requests.
• Cleaning and polishing removable appliances.
• Anticipates doctor’s needs inset-ups, suction, and the passing of instruments and materials.
• Maintains patient confidence and protects operations by keeping information and personal health information (PHI) confidential.
• Documents dental care services by thorough charting in patient records.
• Performs procedures in compliance with the dental practice act.
• Conserves resources by using and maintaining dental equipment and supplies per manufacturer’s recommendations to accomplish results.
• Adeptness in Intra Oral photography.
• Practice management software knowledge.
• Ensures OSHA compliance with the sterilization of instruments, dental equipment and treatment rooms.
• Comfort with answering phones, scheduling patients, and discussing financial obligations of dental treatment are pluses!
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort with an engaging and positive disposition.

• Expanded Function Dental Assisting Certificate from Florida
• Digital radiography (Certified in Florida)
• Active CPR Certification
• Minimum of 1-2 years experience in dental assisting

Administrative Skills:

• Time Management Skills
• Computer Knowledge
• Attention to Detail
• Supply Ordering
• HIPAA Compliance

Clinical Skills:

• 4-Handed Dentistry
• Dexterity
• Knowledge of Sterilization and Disinfection Protocols
• Passion for your Craft
• Problem Solving / Decision Making

Communication Skills:

• Interpersonal Skills (with Dentists, Coworkers and Patients)
• Promotion of Oral Health
• Presenting Treatment Plans
• Reviewing Patient’s Medical History
• Listening Skills

Critical Thinking Skills:

• Flexible and Adaptable / Ability to Multitask
• Time Management
• Organizational Skills

• Competitive Compensation Based on Experience
• Career Development & Growth
• Health (90% Employer Paid Base Plan) & Dental Benefits
• Life and AD&D Insurance
• Paid Time-Off
• Holiday Pay
• 401(k)

• Competitive Compensation Based on Experience
• Career Development & Growth
• Health (90% Employer Paid Base Plan) & Dental Benefits
• Life and AD&D Insurance
• Paid Time-Off
• Holiday Pay
• 401(k)

• Competitive Compensation Based on Experience
• Career Development & Growth
• Health (90% Employer Paid Base Plan) & Dental Benefits
• Life and AD&D Insurance
• Paid Time-Off
• Holiday Pay
• 401(k)